Refunds & Returns Policies
Standard Refund & Return Shipping:
In the event that your Jalabiya doesn’t satisfy you 100%, you have the option to return the item for a full refund. To qualify for this you must cover your own shipping method and follow the steps below:
- Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories, etc. All products must be returned in good condition to ensure full credit.
- Contact our Customer Support to notify them of your shipping method, i.e. carrier, tracking number, etc.
- Send the return package to the following address (unless your packing slip directs otherwise):
WAHAT AL-JALABIYA CENTER HQ
KING KHALID STREET (P.O.BOX 32530)
JEDDAH, 21438 SAUDI ARABIA
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- It is recommended that you use UPS or Insured Parcel Post for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
- To receive your refund, the items must be returned within 14 days of receiving them.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Credit for gift returns will be issued to the original purchaser.
Damaged or Defective Items:
- You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
- If you receive a damaged or defective item, contact our Customer Support immediately and provide the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. Your order number is also available on the “Track Order” page. Wahat Aljalabiya will make every reasonable effort to assist you with your return. If you do not contact us, you are responsible for all return shipping charges for damaged or defective items.